Digital Workplace Service Manager (f/m/x)

Step out of your comfort zone, excel and redefine the limits of what is possible. That's just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people.
In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.

Join us today. Inspire people tomorrow.

Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.

Apply now! It takes less than 10 minutes.

• Oversee the delivery of IT services, ensuring alignment with business demand and within agreed SLAs
  

• Continuously assess and enhance IT service management processes, implementing best practices and standards to optimize service delivery efficiency
  

• Work in close collaboration with other CIT-O teams and maintain high level of end user experience
  

• Collaborate with internal stakeholders to understand business requirements, provide insights, and communicate the impact of IT Services on business operations
  

• Identify potential risks to service delivery and develop strategies to mitigate these risks, ensuring business continuity and minimal disruptions
  

• Maintain Digital Workplace operational model and ensure up to date state
  

• Represent digital workplace services in projects and activities outside domain
  

• Own Service Portfolio
  

• Maintain relationship with other service managers within company
  

• Actively participate in Digital Workplace roadmap planning and represent operations part
  

• Ensure Digital Workplace service roadmap is living
  

• Keep close contact with external parties associated with Digital Workplace domain
  

• Have end user experience focused mindset
  

• Have proven working experience in IT service management
  

• Have proven working experience in IT Operations
  

• Have working experience in IT in a large-scale complex environment
  

• Have working experience in truly global environment – US, EMEA and APAC
  

• Knowledge of different device management environments and their dependencies to other products
  

• Experienced in coordinating and communicating complex tasks
  

• Have working experience in operational technology harmonization
  

• Excellent communication skills in English