Managed Services, Central Geo Operations Lead (f/m/d)

Managed Services, Central Geo Operations Lead (f/m/d)This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.Job Description:The HPE Managed Services Central Europe Geography Operations Leader is responsible for the overall management of remote and local delivery of Managed Services across Central. Our Sofia IT Operation Center (ITOC) provides effective delivery of remote Managed Services to our customers in Central. Some others are supported from ITOC BGL. This leader will drive Managed Services Delivery across Central Operations ensuring the team is operating consistently within ITSM/ITIL standards delivering secure managed services. This leader is responsible for the Customer Experience and MS Cost of Delivery across the overall operations and is a key partner with the Geo GTM Managed Services and Services Experience Delivery leadership teams.In this role as a Managed Services Operations Lead, you areProviding leadership and direction for our HPE Managed Services Central Operationsaccountable for Managed Services Central Operations customer experienceresponsible for Manage Services Central Operations delivery executionresponsible for implementing and adhering to HPE Managed Services delivery and security standardsDriving efficiencies and optimizing delivery models to improve profitability and meet support industry level marginEnabling growth opportunities and reference accounts through flawless execution of Managed ServicesDriving collaboration across HPE Operations teams including Services Experience Delivery, Global Support, Engineering & Enablement, Manage Services Security, Services Strategy & Portfolio, along with HPE Sales and Pursuit teamsResponsible for delivering customer SLAsResponsible for services margin Cost of Delivery for deals supported within defined geography, ensuring greater focus on upsell and business development fundamentalsDeveloping executive level relationships with top accountsIf you are...Good at partnering, innovating, and making things happen? Good start, you are aligned to our core values!If you have these Skills, Expertise, Attitude and Education...Must have HPE Services, Managed Services, Cloud Service Provider or Services industry experienceUnderstanding of specific Business FinancialsExceptional Services knowledge: Expert knowledge of HPE Service offerings, business model, market dynamics, and HPE Managed Services strategyFluency in English and German language (additional CE languages will be a plus)Able to create and build highly effective global support teamDrive industry best in class Managed Services delivery team performanceLeadership - Able to lead effectively in a complex environment, and deliver results; Able to influence without direct authority; Able to balance between competing priorities and be flexible and creativeDemonstrated ability to effectively communicate across multiple levels in HPE and client global organizationsAbility to effectively manage costsDemonstrated ability to lead and inspire teams, develop effective relationships across organizations, accomplish goals under pressure situations, and manage organizational changeExecutive level presentation skillsHighly developed customer satisfaction skillsProven track record of leading and developing teams in a rapidly expanding market opportunity for HPEWell connected with internal functions, customers and industry partnersStrategic planning acumen that translates HPE Services and HPE Managed Services business goals into actionable strategiesProven execution of business plans that meet business operational goalsRelevant knowledge of managed services market dynamicsAbility to deliver both customized and standard Managed Services and manage difficult operational situations while maintaining customer satisfactionAbility to interface with all levels within our customer’s organization, instil confidence in HPE Managed ServicesExcellent people management skills, including the ability to influence, negotiate and achieve results through virtual teams and other stakeholdersJoin us and make your mark!We offer:Competitive salary and extensive benefits packageWork-life balance (flexible working time and hybrid workplace model, local vacation days, four HPE Wellness-Fridays, up to six months paid parental leave)Support for education, training, and career developmentDiverse and dynamic work environmentPart-time work or job-sharing is also applicable to this position.HPE is:Ranked in the Top 3 in the Women's Career Index Germany in 2024 for the eleventh timeNamed Gold Champion in Pride Index Germany in 2023Ranked 9th on Fortune’s 2023 list of Best Workplaces in TechnologyRanked 5th on Newsweek’s list of America’s Most Responsible Companies 2024Named a Best Place to Work for Disability Inclusion for the eighth year in rowRecognized as one of the Best Companies for Multicultural Women by Seramount in 2023Want to know more about it? Then let’s stay connected!https://twitter.com/HPE_Careers Additional Skills:Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Personal Initiative {+ 7 more}What We Can Offer You:Health & WellbeingWe strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.Personal & Professional DevelopmentWe also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.Diversity, Inclusion & BelongingWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.Let's Stay Connected:Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. Job:ServicesJob Level:MasterHPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.SummaryLocation: Ratingen, North Rhine-Westphalia, Germany; Munich, Bavaria, Germany; Boeblingen, Baden-Wurttemberg, Germany; Schwalbach a.T., Hesse, Germany; Vienna, Vienna, AustriaType: Full time