Service Delivery Manager (all genders)

HamburgJob No. r00251295Full-timeJobbeschreibungYour personality and individuality make the difference. As part of the Accenture team, we increase the business performance of our clients and show them the way into the digital age. This is also the case in the Technology division, where we shape the technologies of tomorrow and accelerate digital change. And this is where you provide fresh insights in the area of Service Delivery and Vendor Management.How you’ll make an impact:Operational Oversight and Escalation Management:Respond to user/client escalations and engage functional escalation teams as needed.Ensure smooth operations through proactive problem-solving and process optimization.Vendor Management and Solution Delivery:Lead discussions with vendors on cost optimization and delivering value to the client.Act as a bridge between the client and vendors to address concerns and provide effective solutions.Documentation and Compliance:Maintain accurate records of processes and equipment.Manage vendor tickets, backlog, and ensure adherence to SLAs with a focus on continuous improvement.Client and Relationship Management:Serve as the local point of contact for the client, representing Accenture Services.Build and maintain strong relationships with stakeholders, including Clients, Vendors and business users.Regularly engage with senior client representatives to manage expectations, especially during critical incidents.QualifikationenSkills that make your work successful:Bachelor`s degree with an emphasis on the area of IT or comparable professional educationOrganizational and planning skills, combined with the ability to react flexibly to changing conditionsStrong analytical, presentation, communication (written and oral), interpersonal, negotiation, and influencing skills in English - German desirableLonger term experience in IT Service Delivery and Vendor ManagementAbility to lead and built teams, strong presentation skillsAn ITIL certificationA foundational Cloud certification will be advantageousWhat we offerFlexible working model, including working from different locations & home office.Access to a worldwide network of experts & creatives in consulting and communication.Personal mentoring, on-the-job training & extra personal training budget to spend.Extensive career opportunities on projects with renowned brands and global players.A diverse, inclusive & human-centered work culture.The Accenture culture: Here, YOU are the catalyst for changeYour unique combination of skills, personality, and aspirations sets you apart. When distinct talents, strengths, and perspectives merge, the result is nothing short of extraordinary: ideas that propel the world forward. This is we champion diversity and personal development at Accenture. Create a working environment where you truly thrive; with responsibilities that resonate deeply; with a workload that is perfectly aligned with your capabilities; and methods that are tailored to your objectives. How you wish to connect, further your development, and personally evolve rests in your hands. This is your career. We are mere facilitators, helping you shape it exactly as you envision.Contact usAny question? Please write to us - recruiting_germany@accenture.com.We look forward to meeting you!Statement zur ChancengleichheitWir suchen Menschen mit eigenem Lebensentwurf und ungewöhnlichem Lebenslauf. Individuell statt uniform. Vielfalt statt Norm. Diversität ist unsere Stärke und eine wesentliche Komponente der Unternehmenskultur von Accenture. Wir fördern ein integratives und offenes Arbeitsumfeld, in dem sich jeder so zeigen kann, wie er ist. Bei Accenture ist jeder Bewerber willkommen: unabhängig von Herkunft, Nationalität, Glaube, Behinderung, Alter, Familienstand, Partnerschaftsstatus, sexueller Orientierung, Geschlecht und anderen gesetzlich geschützten Gründen.